Helpful Links for Reliv Distributors

• Reliv Policies & Procedures
• Reliv Compensation Plan *
• RAP Training Page
• Doing Business Internationally 
• A special message about COVID-19 claims from Reliv’s CEO 

*The overrides in the 45/12 promotion replace the overrides shown in the Reliv compensation plan

Business FAQs 

Why do we have a point system for products and why does it differ in different countries? 
The reason we have a point volume, business volume and retail volume is because of the international markets and the different currency in each market. This way a Distributor can sponsor internationally and still be paid based on the compensation plan for his or her country.

What happens when I order an item that is temporarily unavailable? 
In most cases your product or sales aids would be placed on backorder and shipped to you upon receipt of the out-of-stock item.

What is requalification, why is it necessary and when do I need to do it? 
Requalification is when a Master Affiliate (MA) requalifies for his or her MA privileges, including the 40% profit level, overrides and eligibility for contests and bonuses. MAs may requalify by achieving 2500 PGPV in a single calendar month between February 1 and January 31 of each year. If the 2500 PGPV is volume being used to qualify a new Master Affiliate, an additional 1000 PGPV unencumbered must be achieved for a minimum total of 3500 PGPV.

What is unencumbered volume?
Unencumbered volume is any volume that is not being used to qualify a new Master Affiliate.

What is Autoship (AS50)?
Having autoship means you can enjoy the convenience of never running out of your Reliv nutrition by having it automatically delivered to your door every month on our AS50 autoship program. Click here to read what autoship means for you if you're a Preferred Customer or a Distributor. 

Can I display the Reliv products in a retail outlet? 
The Reliv products are only sold through Independent Reliv Distributors. This provides the one-on-one support needed when it comes to explaining product benefits and allows the Distributor to work closely with the customers and share their experiences.

How do I get reimbursed for a customer’s return of products?
Reliv offers and requires each Independent Reliv Distributor to offer a 100% unconditional money-back guarantee to all retail customers.  Every Reliv Distributor is required to honour this guarantee.  If your retail customer is dissatisfied with a Reliv product for any reason, the customer may return the product to you within 30 days for either a replacement or a full refund of the purchase price.  Reliv will replace the returned product to the Distributor if, within seven days after the product is returned to you, Reliv receives the following:

• A signed statement from the retail customer identifying the reasons for return;

•  A copy of the original Customer Order form; and

• The unused portion of the product.

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